These Terms and Conditions govern all bookings made with Nomara Safaris, operated by NEXTO INVESTMENT COMPANY LIMITED, License Number: UTB/RTT/TO/2025/101835.
By confirming a booking with Nomara Safaris, you agree to be bound by these Terms and Conditions.
A booking is confirmed once a written confirmation is issued and the required deposit is received.
Gorilla trekking permits and certain accommodations require full advance payment to secure availability.
Bookings are subject to availability at the time of confirmation.
When you make a booking with Nomara Safaris, a deposit of 50% or 100% of the safari cost is required, depending on the nature of the safari. The exact deposit percentage will be stated in your invoice. The deposit confirms your booking and secures permits, accommodations, and other arrangements.
Certain services require 100% payment upfront, including:
Gorilla and chimpanzee permits in Uganda and Rwanda
Internal flights
Bookings during peak holiday periods
Group bookings may also require an additional deposit as indicated in your quotation.
The remaining balance must be paid 45 to 20 days prior to your safari departure, depending on your booking and permit requirements. Failure to pay the balance by the due date may result in cancellation of your trip, in which case the deposit may be forfeited unless otherwise agreed.
If a payment is overdue, Nomara Safaris will send a reminder. If the balance is not received promptly, we reserve the right to cancel your travel arrangements. Any cancellation due to late payment will follow the refund and cancellation policies stated in these Terms and Conditions.
All quotes provided are valid for seven (7) days from the date issued. After this period, prices may be subject to change due to variations in supplier rates or currency fluctuations.
All pricing is quoted in US dollars (USD) unless otherwise specified. Clients are responsible for any bank or currency exchange fees incurred during payment.
Gorilla, chimpanzee, and other wildlife permits are issued and regulated by the relevant government authorities. Nomara Safaris acts as an agent in securing these permits. Any changes in government fees or administrative policies may affect the total cost of your safari, and you will be informed of any adjustments prior to final payment.
Cancellation charges apply as follows (unless otherwise stated in writing):
60+ days before arrival: Deposit may be partially refundable (excluding permit costs).
30–59 days before arrival: 50% of total cost may be charged.
Less than 30 days before arrival: 100% cancellation fee may apply.
Gorilla permits are non-refundable once issued, as per government regulations.
All cancellations must be submitted in writing.
Any changes requested after confirmation are subject to availability and may incur additional costs.
Nomara Safaris reserves the right to make minor adjustments to itineraries due to weather, road conditions, park regulations, or operational reasons.
All travelers are strongly advised to obtain comprehensive travel insurance covering:
Trip cancellation
Medical emergencies
Emergency evacuation
Personal belongings
Travel delays
Nomara Safaris shall not be responsible for losses resulting from failure to obtain adequate insurance.
Clients are responsible for ensuring they meet all:
Passport validity requirements
Visa requirements
Vaccination and health regulations
Vaccination recommendations (including Yellow Fever) vary by country and nationality. Clients should consult their medical provider before travel.
Nomara Safaris acts as a tour operator organizing services including accommodation, transportation, and activities.
While we take every reasonable step to ensure safety and quality, Nomara Safaris shall not be held liable for:
Injury, illness, or death
Loss or damage to personal belongings
Delays caused by weather, natural disasters, political events, or force majeure
Actions or omissions of third-party service providers
Participation in safari activities involves inherent risks, including wildlife encounters.
Nomara Safaris shall not be liable for failure to perform obligations due to circumstances beyond reasonable control, including:
Natural disasters
Government restrictions
Epidemics or pandemics
Civil unrest
Acts of God
In such cases, alternative arrangements or credits may be offered where possible.
Any complaints must be reported immediately to your guide or company representative during the safari to allow prompt resolution.
If unresolved, complaints must be submitted in writing within 14 days of completion of travel.
These Terms and Conditions are governed by the laws of the country in which NEXTO INVESTMENT COMPANY LIMITED is registered which is Uganda.
Nomara Safaris, operated by NEXTO INVESTMENT COMPANY LIMITED, respects your privacy and is committed to protecting your personal information. We collect only the information necessary to process bookings, secure permits, arrange accommodations and transportation, and communicate important travel details.
Your information may be shared with trusted service providers (such as lodges, airlines, and park authorities) strictly for operational purposes. We do not sell or trade your personal data.
All reasonable measures are taken to safeguard your information. By booking with us or submitting an inquiry, you consent to the collection and use of your information as outlined above.